qq's Privacy Policy

qq Casino collects specific types of information to operate its services smoothly. The main purposes of this collection are to manage your account, process financial transactions, provide customer support, and ensure platform security.

1.1 Information You Provide Directly

When you register at qq or use our services, the following information may be collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (when identity verification is required)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Gaming activity and account transaction history

1.2 Automatically Collected Information

When you browse the qq website or app, certain technical information may be recorded automatically. This includes:

• IP address and device identifier
• Browser type and operating system
• Time spent on the site and pages visited
• Information collected through cookies and similar tracking technologies

qq uses your personal information only for the purposes listed below. Your consent will be obtained before your information is used for any other purpose.

2.1 Service Operations

Your information is used to create and manage your account, process deposits and withdrawals, manage gaming activity, and determine winnings.

2.2 Identity and Age Verification

qq Casino strictly verifies the age of all users — no one under 21 is permitted to open an account or take part in gaming activity. The identity documents you provide are used in this verification process.

2.3 Security and Fraud Prevention

Technical data and transaction history are analysed to detect and prevent unauthorised access, account fraud, and suspicious financial activity.

2.4 Customer Support

When you contact qq's 24/7 live chat or email for support, account information is used to confirm your identity and resolve your issue.

2.5 Promotional Communications

With your consent, qq may send you emails or messages about bonus offers, promotions, and important updates. You can opt out of these communications at any time.

qq follows strict technical and organisational measures to protect your information.

3.1 Encryption and Secure Storage

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Financial information and identity documents are stored on specially secured servers, accessible only to a limited number of authorised staff.

3.2 Retention Period

Financial transaction records are retained for as long as your account is active and for a defined period after account closure. After this period, data is securely deleted or anonymised so that individuals can no longer be identified.

3.3 Third-Party Payment Processors

Relevant information is shared with bKash, Nagad, Rocket, and Upay to process financial transactions through their platforms. These organisations have their own privacy policies and handle data according to their own terms.

qq does not sell or transfer your personal information to third parties for commercial purposes. However, specific information may be shared in the following situations:

4.1 Service Providers

Relevant information may be shared with technology companies, payment processors, customer support tools, or security analysis firms working on behalf of qq. These organisations use the information solely under qq's instructions and under confidentiality obligations.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or a lawful request from an authority, qq is obliged to comply. In such cases, the minimum amount of information necessary is shared.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified in advance in such cases.

qq's website uses cookies and similar technologies. These help improve your browsing experience and maintain the functionality of the site.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the site. Disabling them will prevent access to many features of the site.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the site and to improve service quality. Data collected from these cookies is aggregated and not personally identifiable.

5.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

As a qq user, you have the following rights over your own information. You can contact our support team at any time to exercise these rights.

6.1 Right to Know

You have the right to know what information qq holds about you. Upon request, a summary of that information will be provided within a specified timeframe.

6.2 Right to Correction

If any information stored in your account appears to be incorrect or incomplete, you can request that it be corrected.

6.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or active disputes.

6.4 Right to Opt Out of Promotional Communications

You can request to stop receiving marketing messages and promotional emails at any time. This can be done through your account settings or via our support team.

To learn more about your rights regarding responsible gaming and self-exclusion options, please read our Responsible Gaming Policy.

qq Casino is an adults-only platform. No one under the age of 21 is permitted to open an account or take part in gaming activity. The age verification process is designed to enforce this restriction.

If any information from a minor has been collected without our knowledge, it will be deleted immediately and the associated account will be closed. If you believe a minor is using qq, please inform our support team.

qq reserves the right to amend or update this Privacy Policy when necessary. Users will be notified in advance of significant changes via email or a notice on the site.

The date of the policy update will be noted at the top of the page. Continued use of the services after any changes indicates your acceptance of the updated policy. You are therefore advised to review the policy regularly.

For details about the general rules governing use of qq's services, visit our About Us page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the qq support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

For common questions, you can visit our FAQ section — there you will find answers to many common queries about accounts, payments, and security.