qq's Commitment to Responsible Gaming
qq believes entertainment is meaningful only when it stays within limits. On this page, find out how to keep yourself safe, set limits when needed, and get help.
Gaming is for Entertainment
Slots, live casino or sports betting at qq — everything is designed for entertainment. Entertainment stays healthy only when players keep control of their time and money. Our Terms and Conditions clearly state that qq always supports responsible gaming practices.
Gambling is never a guaranteed source of income. The outcome of every game is completely random and cannot be determined in advance. Chasing losses by placing more bets can therefore be dangerous. Before playing at qq, remember — only bet what you can afford to lose.
Under our Privacy Policy, your account information is kept secure and no details about your use of responsible gaming tools are shared with third parties.
Tools to Keep Yourself Safe
qq gives you the ability to control your own experience. To use any of the tools below, contact the support team via 24/7 live chat or email.
Daily / Weekly Deposit Limit
Set a maximum amount you can deposit within a given period. Once set, increasing the limit takes effect after 7 days, but decreasing it takes effect immediately.
Set Your Daily Play Time
Decide in advance how long you will play each day. When the set time is up, your session ends automatically, which helps prevent spending too much time playing.
Temporary Break (Cool-off)
If you want to take a break for a few days, activate a temporary break on your account — from 24 hours up to 30 days. Logging in or depositing will not be possible during this time.
Long-Term Self-Exclusion
If you feel gaming is getting out of control, you can request to have your account closed for 6 months, 1 year, or permanently. The account cannot be reopened before the self-exclusion period ends.
View Your History
You can view your deposit, withdrawal and gaming history at any time. Reviewing your own activity regularly makes it easy to spot a tendency to play too much.
Account Verification
qq verifies the age of every account. No one under 21 is permitted to create or use an account. If a younger member of your family is present, keep them away from using your account.
Request Self-Exclusion or a Limit
Fill in the details below — our support team will process your request 24/7.
Warning Signs — Watch Out
Addiction to gaming builds up gradually and most people do not notice it themselves at first. If you or someone close to you shows any of the following, it is time to seek help.
Ask Yourself
The first step to responsible gaming is being honest with yourself about your habits. Check yourself against these questions regularly:
- How much time did I spend playing today?
- How much money have I spent on gaming this month in total?
- Did I want to keep playing even after losing?
- Have I missed anything important because of gaming?
- Has anyone in my family expressed concern about my gaming?
If the answer to one or more of these questions is "yes", taking a break and seeking help is the sensible thing to do.
Where to Get Help
Do not carry the problem alone — seek help. qq's own support team is always available, and family and professional counsellors can also play an important role.
qq 24/7 Live Chat
Connect to the site's live chat at any time. Our team provides help in both Bengali and English. Any request for self-exclusion, setting a limit or closing an account is processed immediately.
Email Support
If you prefer to share details by email, write to [email protected]. The team responds within 24 hours. You have the option to seek help by email while keeping your identity private.
Family and Professional Advice
Tell a trusted family member about the problem — having them by your side makes change much easier. If needed, speak with a mental health specialist or professional counsellor. This is not weakness; it is courage.
For Family Members
What should you do if someone close to you seems to be gaming excessively?
- Express your concern calmly without showing anger.
- Reassure them you are there for them instead of blaming them.
- Help them set up self-exclusion on their qq account.
- Encourage them to see a professional counsellor.
- Use parental controls on their mobile or device.
qq's Responsible Gaming Commitment
We believe healthy entertainment is only possible within limits. qq always puts player safety and well-being first. Our team is available 24 hours a day, 7 days a week in Bengali and English.
Core Principles of Responsible Gaming
We see every player at qq as a relationship built on trust. So our work is not just providing games — protecting players is our responsibility too. You can find answers to more common questions about responsible gaming on our FAQ page.
We follow five core principles at all times:
- Age Verification: No one under 21 has any opportunity to register an account or play.
- Transparency: The outcome of every game is random — this is communicated clearly.
- Control Tools: Deposit limits, time limits and self-exclusion — all tools are available free of charge.
- Fast Response: The support team is active 24/7 and processes responsible gaming requests on a priority basis.
- No Pressure: There are no obstacles or questions when taking a break or closing an account.
Gaming should never be a way to relieve stress. If you find yourself playing to escape a problem, that is an important warning sign. In that situation, stop playing and seek professional help.